Privacy Policy

Who We Are

Kalon Beauty Limited provides beauty, physiotherapy and aesthetic treatments in South London.

For data protection purposes, Kalon Beauty Limited will generally act as the data controller for personal information covered by this Privacy Policy.

Information We May Collect

Depending on how you interact with us, we may collect information including:

• Your name, telephone number, email address and contact details.
• Appointment and booking information.
• Details about treatments and services you request or receive.
• Consultation information.
• Health, medical, allergy or other information relevant to safely providing certain treatments.
• Payment and transaction information.
• Communications between you and Kalon.
• Feedback and reviews.
• Photographs where appropriate and where we have a lawful basis to use them.
• Website usage information, IP address, browser information and device information.
• Marketing preferences.
• Information collected through cookies and similar technologies.

How We Use Your Information

We may use personal information to:

• Manage enquiries and appointments.
• Provide requested beauty, physiotherapy or aesthetic services.
• Conduct consultations.
• Maintain appropriate client and treatment records.
• Process payments.
• Contact you regarding appointments.
• Provide customer support.
• Manage cancellations and changes to bookings.
• Comply with professional, regulatory and legal obligations.
• Maintain the safety and security of our clients, staff and systems.
• Improve our services and website.
• Send marketing communications where permitted.
• Establish, exercise or defend legal claims where necessary.

Our Lawful Bases

Depending on the circumstances, we may process personal information on one or more of the following bases.

Where health or other special-category information is processed, an additional condition permitted by applicable data protection legislation must also apply.

Appointment & Treatment Information

When you make an appointment, we may collect information necessary to administer your booking.

Depending on the treatment, we may also need information about your medical history, medications, allergies, previous treatments or other circumstances relevant to determining whether a treatment is suitable and can be provided safely.

Please provide accurate and up-to-date information during consultations.

Payments

Where payments are processed through a third-party payment or booking provider, that provider may process your payment information in accordance with its own privacy policy.

Kalon does not necessarily receive or store complete payment-card details when transactions are handled directly by an external payment provider.

Booking Platforms & Service Providers

We may use third-party organisations to help operate our business, including:

• Booking and appointment platforms.
• Payment processors.
• Website hosting providers.
• Email providers.
• IT and technology service providers.
• Professional advisers.
• Other suppliers supporting our business.

These organisations may process personal information where necessary to provide their services.

Marketing Communications

Where permitted by law, we may send information about Kalon treatments, services, news or promotions.

Where consent is required, we will obtain it before sending such marketing.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Withdrawing marketing consent will not affect service-related communications such as appointment confirmations.

Cookies

Our website may use cookies and similar technologies for essential website functionality, analytics, preferences and, where applicable, advertising or marketing.

Where cookies are not strictly necessary, they should not be placed until the required consent has been obtained.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, regulatory, professional, accounting or reporting requirements.

Different categories of information may therefore have different retention periods.

Sharing Your Information

We may disclose information where necessary to:

• Booking and payment providers.
• IT, hosting and communications providers.
• Professional advisers.
• Insurers.
• Healthcare or other professionals where appropriate and legally permitted.
• Regulators, courts, law-enforcement authorities or other public bodies where required by law.
• Other service providers necessary to operate our business.

International Transfers

Some technology providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements.

Security

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

Your Data Protection Rights

Depending upon the circumstances and applicable law, you may have rights including:

• The right to access your personal information.
• The right to request correction of inaccurate information.
• The right to request erasure.
• The right to request restriction of processing.
• The right to object to certain processing.
• The right to data portability in applicable circumstances.
• The right to withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, please contact us using the details provided in this Privacy Policy.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Changes to This Privacy Policy

We may update this Privacy Policy where our practices, services or legal obligations change.

The latest version will be published on this website with an updated revision date.