Terms & Conditions
These Terms and Conditions govern the use of the Kalon website and, where applicable, appointments, bookings and services provided by Kalon Beauty Limited.
Clear terms for your
Kalon experience.
These Terms and Conditions govern use of the Kalon website and, where applicable, bookings and services provided by Kalon Beauty Limited.
Please read these Terms carefully before making an appointment or using our services.
Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.
About Kalon
Kalon Beauty Limited provides beauty, physiotherapy and aesthetic treatments.
References to "Kalon", "we", "us" and "our" in these Terms refer to Kalon Beauty Limited.
Appointments
Appointments may be made online, by telephone, in person or through an authorised third-party booking platform.
You are responsible for ensuring that the information provided when making a booking is accurate and complete.
Appointment availability is not guaranteed until the booking has been confirmed.
Consultation & Treatment Suitability
Certain treatments may require a consultation before treatment can proceed.
You must provide complete and accurate information regarding medical conditions, allergies, medications, previous procedures and any other information reasonably relevant to treatment.
Kalon may decline, postpone or modify a treatment where the treating professional considers that proceeding would not be appropriate or safe.
Age Restrictions
Some treatments may be subject to minimum age requirements, parental or guardian consent requirements, professional restrictions or other legal requirements.
Kalon reserves the right to request proof of age where appropriate.
Prices
Prices displayed on our website or booking platform are shown in pounds sterling (£).
We may update our prices from time to time.
The applicable price will normally be the price confirmed when your appointment is booked, subject to any clearly disclosed additional services or changes agreed with you.
Deposits
Certain treatments or appointments may require a deposit or advance payment.
Where a deposit applies, the amount and applicable cancellation or refund conditions will be communicated before the booking is completed.
Insert Kalon's actual deposit policy here before publishing this page.
Cancellations & Rescheduling
Appointments should be cancelled or rescheduled as early as possible.
Where a cancellation is made outside the permitted cancellation period, Kalon's stated cancellation or deposit policy may apply.
Any cancellation fee will be applied in accordance with applicable consumer law and the circumstances of the booking.
For bookings concluded online or at a distance, additional statutory cancellation rights may apply depending on the circumstances and when the service is due to be performed.
Late Arrivals
Please arrive on time for your appointment.
If you arrive late, we may need to shorten, reschedule or, where there is insufficient time to safely provide the treatment, cancel your appointment.
This helps prevent delays to subsequent clients.
Missed Appointments
If you fail to attend an appointment without providing the required notice, any reasonable no-show or deposit policy disclosed when booking may apply.
Repeated missed appointments may result in Kalon requiring advance payment for future bookings.
Treatment Results
Results from beauty, physiotherapy and aesthetic treatments can vary between individuals.
Any information provided through our website, consultation or marketing materials should not be interpreted as a guarantee of a particular treatment outcome.
Where appropriate, your practitioner will discuss expected outcomes, limitations and relevant considerations before treatment.
Aftercare
Certain treatments require specific aftercare.
Where aftercare instructions are provided, clients should follow them carefully and contact Kalon if they have concerns following treatment.
Aesthetic Treatments
Aesthetic treatments may require consultation and assessment before treatment.
A treatment will only proceed where the relevant practitioner considers it appropriate.
Treatment-specific information, risks, expected results, alternatives and consent requirements should be discussed during the consultation where applicable.
Medical Information
You are responsible for informing your practitioner about relevant medical conditions, allergies, pregnancy, medications or changes to your health that may affect treatment.
Failure to provide relevant information could affect whether a treatment can safely be provided.
Website Information
We aim to keep information on our website accurate and current.
However, treatment descriptions, availability, prices and other website information may change.
Website content is provided for general information and does not replace an individual consultation or professional medical advice where such advice is appropriate.
Intellectual Property
Unless otherwise stated, the Kalon website and its original content, branding, graphics, photographs, design elements and other materials belong to Kalon Beauty Limited or are used under appropriate permission.
They must not be reproduced, distributed or commercially exploited without permission except where permitted by law.
Third-Party Websites
Our website may contain links to third-party websites, booking systems, payment providers or social media platforms.
We are not responsible for the content, availability or privacy practices of third-party websites.
Their own terms and privacy policies may apply when you use those services.
Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot lawfully be excluded under applicable UK consumer law.
Nothing in these Terms affects your statutory consumer rights.
Complaints
If you are dissatisfied with a service, please contact us as soon as reasonably possible so that we have an opportunity to investigate your concerns.
Privacy
Personal information is handled in accordance with our Privacy Policy.
Our Privacy Policy explains how Kalon collects, uses, stores and protects personal information.
READ OUR PRIVACY POLICY→Changes to These Terms
We may update these Terms and Conditions periodically.
The version applicable to a particular transaction will be determined in accordance with applicable law and the terms presented when the relevant booking or purchase was made.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Consumers retain any mandatory rights regarding where proceedings may be brought under applicable law.
Need help with
our terms?
If you have any questions about these Terms and Conditions, an appointment or one of our treatments, please contact the Kalon team.